Production issue analysis
Step 1: Try to reproduce issue in development environment, integration environment, and pre-production environment.
Step 2: If Production issue is not reproducible in above step, then we will get logs for production and we will analyse the logs to understand the issue; we will look is there any error message related to issue.
Step 3: We will see for "is there any differences in configuration between production and lower environment" and deployment version difference.
Step 4: if above three steps fails then we will get production installed ear file or war file and we will deploy in lower environment and try to reproduce the issue.
Step 5: If above four steps fails then we will request for data-dump from production and we will load that into lower environments and try to reproduce the issue in lower environment.
Step 1: Try to reproduce issue in development environment, integration environment, and pre-production environment.
Step 2: If Production issue is not reproducible in above step, then we will get logs for production and we will analyse the logs to understand the issue; we will look is there any error message related to issue.
Step 3: We will see for "is there any differences in configuration between production and lower environment" and deployment version difference.
Step 4: if above three steps fails then we will get production installed ear file or war file and we will deploy in lower environment and try to reproduce the issue.
Step 5: If above four steps fails then we will request for data-dump from production and we will load that into lower environments and try to reproduce the issue in lower environment.
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